Tag: Chartered Institute of Customer Management

Consumer Protection Bill awaits assent

Consumer Protection Bill awaits assent

Minister Ndlovu Tawanda Musarurwa Senior Reporter Consumer protection is set to take a whole new picture in Zimbabwe, with the Consumer Protec ...
Industry Minister to open 5th Customer Service Symposium

Industry Minister to open 5th Customer Service Symposium

Minister Ndlovu Business Reporter Industry and Commerce Minister Mangaliso Ndlovu will headline this year’s Zimbabwe Customer Experience and ...

Customer satisfaction down to 64 percent

Tawanda Musarurwa Zimbabwe’s customer satisfaction index ranking for 2018 has declined by 11,8 percentage points to 63,7 percent, an indication that ...
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