Freeman Razemba
Senior Reporter
THE Traffic Safety Council of Zimbabwe (TSCZ) has relaunched its Client Service Charter as part of its commitment to delivering timely, professional, transparent and courteous services to all its clients.
This Service Charter is aimed at delivering prompt assistance and processing for all driver and public queries, maintaining high standards of employee and stakeholder competency and clear communication regarding fees, regulations, and operational guidelines.
In a statement, TSCZ said, “The Traffic Safety Council of Zimbabwe is pleased to share its Client Service Charter — our commitment to delivering timely, professional, transparent and courteous services to all our clients.
“Your expectations matter. Your feedback matters. And our commitment to continuous improvement matters. Together, we can build safer roads and a better service experience.”
This also comes after Transport and Infrastructural Development Minister Advocate Felix Mhona recently said the Traffic Safety Council of Zimbabwe was set to transform into an agency with arresting powers to improve its enforcement capabilities.
Presently, the TSCZ is primarily responsible for raising road safety awareness through persuasion, but as an agency, it will also have added roles to enforce regulations and issue tickets for traffic offences and coordinate road safety efforts.
Recently, the TSCZ proposed to transform into an agency with arresting powers to improve its enforcement capabilities.
Currently, the council’s role is limited to raising awareness and providing educational campaigns. Unlike the Environmental Management Agency, which can issue fines and enforce compliance, the TSCZ lacks the authority to penalise offenders directly.
Neighbouring countries like Zambia and South Africa have road safety agencies with arresting powers, putting Zimbabwe at a disadvantage in regional road safety efforts.
The proposal to grant TSCZ arresting powers has been submitted to the Minister of Transport and Infrastructural Development for consideration.
The council has provided the necessary technical input, and the matter now awaits the Government’s decision.
If approved, this transformation would align Zimbabwe with regional best practices and strengthen its road safety enforcement mechanisms.
Source: Traffic Safety Council launches Client Service Charter – herald
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