Govt drafts Consumer Protection Bill

Govt drafts Consumer Protection Bill | The Herald 13 October 2014 Conrad Mwanawashe

GOVERNMENT has drafted the Consumer Protection Bill which will result in the establishment of a Consumer Court and a Consumer Protection Commission, a development that will empower consumers. The Consumer Protection Bill will be launched by the Minister of Industry and Commerce on Wednesday at Meikles before the Consumer Council of Zimbabwe embarks on a nationwide public consultation on the new legislation.

“We are so excited. What is paramount is that it is going to result in the establishment of a Consumer Court specifically to deal with the area of enforcement which was lacking in the previous legislation,” said CCZ national chairman Mr Phillip Bvumbe in an interview with The Herald Business.

The Consumer Protection Bill seeks to establish the Consumer Protection Commission whose functions include; coordinating and networking consumer activities; promoting fair business practices and protecting consumers from unreasonable, unjust otherwise improper trade practices, deceptive, misleading, unfair and fraudulent conduct.
It also seeks to improve consumer awareness, information and encourage responsible and informed consumer choice and behaviour.

Other benefits include promoting consumer confidence, empowerment and the development of culture of consumer responsibility through individual and group education, vigilant advocacy and activism; providing a consistent, accessible and efficient system of resolution of disputes arising from consumer transaction. The Consumer Court shall be a special court for the purpose of enforcing rights and serve as a court of record.

“No longer will we be called a toothless bulldog. Through the Act the consumer will have teeth,” he said.
The Consumer Court will be chaired by a senior president, who could either be a former judge or any person who qualifies to be a judge. The senior president and other presidents of the Consumer Court will be appointed by President Mugabe in liaison with the Judicial Services Commission. However, the CCZ wants the Consumer Court’s activities to be decentralised to the communities so that it becomes accessible to the vulnerable. After the launch, CCZ will take the Bill for consultation and input from the consumers.

“We want to ensure that there’s meaningful input by all stakeholders because the Bill cannot go to Parliament without input from all stakeholders, especially our constituency, the consumers,” said Mr Bvumbe.

The Consumer Protection Bill is one of the Bills on the agenda of the 8th Session of Parliament.
“We are hoping that within the next eight weeks we will have visited the various provinces for public consultative forums. Details of the public consultative forums will be announced on Wednesday,” said Mr Bvumbe.


  • comment-avatar
    It's Clear 9 years ago

    At last what a wonderful progressive move. This bill will protect innocent consumers. It must include the ‘right to return’ faulty or unwanted goods within 28 days. It will rid the streets of cheap fakes and allow quality goods to be available in our shops. Well done

  • comment-avatar
    Mixed Race 9 years ago

    Do not be over excited yet @It’s clear because some of the issues being stated in this article already exist but the consumer council personnel were being bribed and some are corrupt to the teeth.I have returned many items in the past with no problems and if the dealer tried to refuse, I would just tell him/her to give me my money back or I just get what is equivalent to my money.I would just drop the item on his/her floor and ask for a refund if he/she cannot give me a replacement.
    I have never had problems from reputable shops eg replacing refrigerator or tv, because I have always insisted on guarantees before buying.The proposed bill will just increase the powers of the council but it might still fail to function properly due to corruption.It does not matter how good the bill is provided there is still corruption which seems to be allowed.
    Listen to LM Radio from Maputo,they keep on highlighting that corruption is a serious crime and you should NEVER try to bribe officials and their officials should be reported if they want a bribe.
    I am looking forward to have a serious discussion with the consumer council officials when they visit Bulawayo.

  • comment-avatar
    Bruce 9 years ago

    Zimbabwe is a sellers market due to shortages and low production. Consumer protection will not only affect the buyer by the seller not limiting access to any product to limit risk but will negatively impact on the whole supply chain. Consumers in Zimbabwe are exploited not because there is no law to protect them but there are no suppliers to choose from. What law does a tuck shop owner need. What law does a bank need to limit access to scarce funds except to say you do not qualify when they know they will not make adeqaute profit from the consumer. The consumer has not choice hence they are even making them more vulnerable.