STAFF WRITER 24 January 2018
HARARE – A month-long computer system outage that caused confusion and
chaos, with thousands of passengers queuing for hours and trucks stuck at
border crossings, has been resolved.
Zimbabwe Revenue Authority (Zimra) has advised that it was experiencing
challenges with the Automated System for Customs Data (Asycuda) world
system, resulting in delays in clearance of traffic at the ports of
“Asycuda world system, that had crashed, was restored to working order
with the help of the experts from the system supplier. Following the
restoration of services, some instability has been experienced in some
functionalities and efforts are currently underway to resolve the affected
services,” the State tax agency said in a statement.
Zimra said the system challenges affected the processing of tax returns,
issuance of Tax Clearance Certificates and processing of Bills of Entry.
It said on the e-services platform, there were high volumes of
transactions due to the peak period; and this has resulted in some clients
failing to use the system due to congestion.